Starting at V2.1 SurfStatsLive makes use of three methods to provide enhanced visitor origin information:

• IP Country Database. A local database of which IP address ranges belongs to which countries is used to determine the country the visitor originates from.
• Reverse DNS (RDNS) Lookups. RDNS lookups can be performed by clicking the info button on visitor and some other reports. Due to the time it takes to perform RDNS lookups SurfStatsLive performs only one RDNS lookup at a time, when requested. One problem with RDNS lookups is that its effectiveness is dependant on whether a pointer (PTR) DNS record for the specific IP address exists on the DNS server the RDNS lookup is requested from or not.
• Visitor Origin Database. The local Visitor Origin Database contains organization/ISP information for IP address ranges. This database is available separately from SurfStats (30 MB compressed file) and registered per machine at an additional cost. The Visitor Origin Database was created by performing Whois queries at organizations that issue IP addresses. Whois queries are probably the most accurate way to determine visitor origin information. To install the Visitor Origin Database you would need to do the following after SurfStatsLive itself is registered and you have purchased a license for the Visitor Origin Database from SurfStats.
1. Stop the SurfStatsLive Merging Service and the Virtual Web Server on which SurfStatsLive runs and shut down the SurfStatsLiveComPlus package from Component Services.
2. Install the visitor origin database to where SurfStatsLive is installed and register the IP address database from Server Administration - Options. Important to register.
3. Reset all site profiles in SurfStatsLive. The log files will now be re-processed and updated with information from the visitor origin database.
4. Start the SurfStatsLive Merging Service and the Virtual Web Server on which SurfStatsLive runs.
Or, alternatively you can follow the following procedure:
1. Export your site profiles (using a backup script) from a SurfStatsLive installation, from Server Administration.
2. Uninstall SurfStatsLive, keeping the SurfStatsLive installation folder (refer to Quick Installation Guide).
3. Install the visitor origin database and SurfStatsLive (in any order).
4. Register SurfStatsLive AND the visitor origin database from Server Administration - Options. Important to register.
5. Import the site profiles from the export file created in the first step. The log files will now be re-processed and updated with information from the visitor origin database.

Note that if you have both SurfStatsLive (V2.1 or later) and SurfStats Log Analyzer (V7.0 or later) installed on a computer and you want both to make use of the Visitor Origin Database you have to install the Visitor Origin Database to the SurfStatsLive and SurfStats Log Analyzer installation folder. However you only have to register it once (either from SurfStatsLive or SurfStats Log Analyzer).